Effective Date: March 31, 2025

At GE Connections Service, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our company, use our services, or visit our website. As a trusted Verizon sales and customer service provider, we are committed to maintaining the confidentiality, integrity, and security of your information.

1. Information We Collect

We collect personal information from customers and website visitors to provide better services and support. The information we collect includes:

• Personal Identifiers: Name, phone number, email address, mailing address, date of birth, and government-issued identification when required for Verizon account setup.

• Account & Device Information: Verizon account numbers, plan details, device type, serial numbers (e.g., IMEI), and trade-in data.

• Communication Records: Notes from customer interactions, support inquiries, service feedback, and call/chat logs.

• Website Usage Data: IP addresses, browser type, device information, pages visited, and time spent on our site (collected via cookies and analytics tools).

• Location Data: If you visit our physical locations or use location-enabled services, we may collect approximate location information to assist with service eligibility and support.

2. How We Use Your Information

We use the information we collect to:

• Assist you with Verizon product inquiries, activations, upgrades, and service support

• Process transactions, trade-ins, or device orders

• Set up or make changes to Verizon accounts on your behalf

• Respond to customer service requests, resolve issues, and improve your experience

• Communicate with you about updates, promotions, or relevant Verizon services (with your consent)

• Comply with Verizon requirements, legal obligations, and security policies

3. How We Share Your Information

We only share your personal information in limited and secure circumstances:

• With Verizon: As an authorized sales and service provider, we share necessary customer information with Verizon to activate services, update plans, process orders, and fulfill support requests.

• With Service Providers: We may use third-party vendors for data storage, website analytics, payment processing, and customer communications — all of whom are contractually obligated to protect your information.

• Legal Obligations: We may disclose personal information if required by law, subpoena, court order, or to protect the rights, safety, or property of our customers or business.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, or misuse. Our employees are trained on the importance of confidentiality, and we maintain secure systems to handle sensitive information.

5. Your Rights and Choices

You have the right to:

• Request access to the personal information we hold about you

• Request corrections or updates to inaccurate or incomplete information

• Opt out of marketing communications at any time

• Request that we delete your information, subject to Verizon’s and legal requirements

To make any of these requests, please contact us at [Insert Email or Phone Number].

6. Cookies and Website Tracking

Our website uses cookies and tracking tools (such as Google Analytics) to understand user behavior, improve performance, and enhance your browsing experience. You can disable cookies through your browser settings, but some features of the site may not function properly.

7. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect or store personal information from children without verifiable parental consent.

8. Changes to This Policy

We may update this Privacy Policy from time to time. If changes are made, we will update the "Effective Date" at the top and post the revised version on our website. We encourage you to review it periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

GE Connections Service
Email: HR@geconnectionsservice.com
Mailing Address: 5762 Bolsa Ave, Huntington Beach, CA 92649